The network is one of only a few “multi-homed” ISP networks in Canada, consisting of redundant backbone connections to five major backbone providers and two Internet Exchanges, the Toronto Internet Exchange (TORIX) and the Ottawa Internet Exchange (Ottix). With connectivity from 1 Gb to 10 Gb, combined backbone connections provide an aggregate backbone bandwidth of over 38000 Mbps (38 Gbps)!
The data center uses redundant high-end Cisco series Routers for backbone routing. The data center has 10 Gb connections to the Internet that supplies us with Carrier and access diversity. The Telus and Allstream feeds utilize separate building entrance locations and separate building risers for complete diversity.
There are also direct peering connections with Telus, Shaw, MCI, Primus US, Seattle IX (SIX), Peering and Internet Exchange (PAIX), Navigata, Peer 1, Allstream, Bell, NYIIX, TORIX.
All of your web hosting services are based in Canada.
Multi-homing is the situation in which an organization such as TeraGo has more than one connection to the Internet. The goal of multi-homing is to improve reliability and speed. Multi-homing improves reliability by providing TeraGO with redundant backbone connections. If one connection fails or one of the backbone providers is having problems, network traffic is automatically redirected to the other backbone connections. Multi-homing improves speed because the entity’s routers have a “map” (called a routing table) of the entire Internet. The routers are able to select the most appropriate (i.e. fastest) path to send the data.
The importance of multi-homing CANNOT be over-stated. If a provider has only one backbone connection and that connection fails, the provider (and you, the customer) is effectively cut off from the entire Internet. When choosing an Internet Service Provider, you should ALWAYS inquire about redundancy. Note that the redundancy issue can also impact larger backbone providers. Although a provider may have a large, countrywide backbone with a point of presence in many cities, you should ask if each point of presence has redundant network connections.
In addition to multiple, redundant, backbone connections, TeraGO has invested significant resources in all facets of its operation. All of TeraGO network equipment is protected by high-capacity, uninterruptible power supplies and a diesel generator at all our data center locations. The significance of this backup strategy means TeraGO will never be down due to a power failure of any length of time.
TeraGO server rooms are cooled by redundant, dedicated, high-capacity air-conditioning units.
All systems are monitored 24 hours per day, 7 days a week by TeraGO network engineers.