1. Overview
Account holders are financially responsible for all charges.
Hosting.ca may suspend or delete accounts for non-payment or abuse.
2. Payments
All charges in CAD.
Accepted methods: Interac, Credit Card, Wire Transfer (Canadian banks), PayPal.
Credit-card clients authorize recurring charges.
3. Billing Cycles
Monthly, Quarterly, Semi-Annual, Annual, and Bi-Annual terms.
Cycle starts on activation.
Cycle changes permitted any time.
4. Account Renewals
Plans renew automatically unless canceled ≥ 5 days before renewal.
Domains renew 30 days before expiry unless auto-renew is disabled.
5. Statements
Invoices available through the client portal (1 year retention).
6. Fees
| Type | Fee |
|---|---|
| NSF Cheque | $40 |
| Credit-Card Chargeback | $40 each |
| Reactivation | $50 |
| Plan Change | Setup fee difference only |
7. Hourly Rates / Special Services
Work outside normal support: $150 CAD/hr (business), $250 CAD/hr (after hours).
Expenses reimbursed as incurred.
8. Cancellations
Requests must be made ≥ 5 days before renewal via support ticket and verified.
Phone cancellations not accepted.
Late refunds may incur $25 fee + transaction costs.
9. 30-Day Money-Back Guarantee
Applies to shared hosting only (excluding setup fees).
No refunds for domains, SSLs, or third-party services.
10. Refund Policy
Authorized refunds issued to original payment method minus processing fees.
11. Credit-Card Disputes
Zero-tolerance for chargebacks. Each dispute = $40 fee + possible suspension.
12. Miscellaneous
Rates and policies subject to change without notice (effective next billing cycle).
13. Governing Law
This Billing Policy is governed by the laws of the Province of British Columbia, Canada, as set forth in the Hosting.ca Terms and Conditions.
14. Related Policies