Internet Training. It is expected that you have a basic understanding of Internet concepts such as HTTP (web), DNS, Email Protocols, and FTP.
Data Backup. You are responsible for maintaining current backups of your data. We maintain our own backups in the event of a disaster based on different schedules with different services. We do not guarantee the availability or restoration of any lost data. For additional backup services, please open a ticket or call us for more information.
CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE INTEGRITY, ACCURACY, COMPLETENESS, AND RETENTION OF ANY INFORMATION PROVIDED BY CUSTOMER TO HOSTING.CA. WITHOUT LIMITATION OF THE FOREGOING, CUSTOMER ACKNOWLEDGES THAT IT HAS CREATED A BACK UP COPY OF ALL DATA THAT MAY BE AFFECTED BY HOSTING.CA’S PERFORMANCE OF THE SERVICES. HOSTING.CA SHALL NOT BE RESPONSIBLE FOR CREATING BACK UP COPIES OF DATA AND INFORMATION PROVIDED BY CUSTOMER TO HOSTING.CA.
DNS Zone Files. A DNS zone file converts your IP address to your domain name. You can modify MX, CNAME, A, TXT, SRV, and other records for your domain’s zone file from the Control Panel.
Domain Names. You are responsible for using the supported services provided by your registrar for anything related to your domain name. If you choose not to use our nameservers, you are responsible for modifying your DNS records to point to your IP address, which can change without notification.
Domain Name Change. You can change the domain name associated with your account, however, you are responsible for modifying any and all path names in any scripts or applications to reflect this change.
Email Client Configuration. We can assist you with the most basic settings for an email account with your preferred mail clients, such as Microsoft Outlook, Thunderbird, or Mac Mail, Mac Office.
FTP Client Configuration. We cannot provide extensive troubleshooting relating to the advanced configuration of your FTP software. We will do our best to help you make a connection to your account. You are expected to use a secure form of FTP to connect to our servers such as FTPES (FTP Explicit over SSL) or sFTP (Secure FTP). Standard FTP is insecure and transmits your username and password in plain-text which should be avoided. Standard FTP is only available for legacy application requirements.
Scripts & Applications. You are fully responsible for the installation and operation of any and all scripts and applications. We will not troubleshoot or provide any support relating to malfunctioning scripts, applications or plugins. You are responsible for maintaining the latest version of any and all scripts and applications. This is a policy we must strictly adhere to. Otherwise we may disable your website or services based on a potential security risk.