I need to update my credit card
The best way is to login the client control panel and update the payment method. This way our system will automatically charge your card for hosting services. You may...
I need my panel login information
Please email or call our technical support department. You will need to verify that you are the owner of the account. We use expiration date of the credit card...
What other payment methods do you accept?
We accept cheques only if you have a yearly contract with us. We also accept Interac and EFT payments.
Why is it important to keep my contact information updated?
Our systems are set up to send most communications through email. Messages such as Invoice notifications, Transaction notifications, Disk Quota issues, Bandwidth issues, etc. are all sent through email....
Why has my account been suspended?
Your account has been disabled or deleted for non-payment because the credit card we have on file consistently fails when our system tries to charge the balance due for...
I want my money back!
At Hosting.ca we have live demo accounts for future customers to test our services. We highly encourage potential customers to use these accounts for the sake of testing features....
Can you mail me an invoice?
Our billing department does not mail out printed copies of invoices. You can view all of your invoices online through our control panel. You can select “Billing Statements” and...
How come I was charged more than my monthly package price?
You probably signed up in the middle of a billing period. Our billing dates are the first of the month. You’ll be charged any pro-rated days as well. Here...
When do I get billed?
You get billed on the day you sign up, then prorated to match the monthly billing cycle. The first month may be a little more than the month’s fee....
How do I cancel my account?
To cancel your account, we need to verify some billing information. If you pay by credit card, we will need: 1. Last 4 digits of your credit card 2....