Why has my account been suspended?
Your account has been disabled or deleted for non-payment because the credit card we have on file consistently fails when our system tries to charge the balance due for your account monthly fees. On the first of each month, our system attempts to charge the credit card of record for monthly fees. If we are unable to do so, our system sends an email to the email address you have listed in the Billing Information page. This process is repeated each business day of the month on all active accounts for which we have been unable to secure payment. When there is an outstanding balance due on your account for over 5 business days, your account is automatically Disabled for Non-payment. To re-enable your account, please update your Billing Information through the Control Panel.
It is in your best interest to keep your contact information and payment info updated before your services are affected.