Support: Support

Network Maintenance

MAINTENANCE DATE: Friday June 25, 2021 – Saturday June 26, 2021 MAINTENANCE TIME: 18:00 – 02:00 Pacific Time During this maintenance window TeraGo will be completing hardware upgrades in...

Outlook Changes Server Names Automatically

You might find from a recent update that Outlook changes server names automatically without any action on your part. This has been reported in the last 2 weeks from...

Adding Two Factor Authentication

All customers can protect their client panel logins by adding two factor authentication. This is a more secure way to protect your hosting account. This can be enabled in...

Open Another Mailbox in OWA

Find out how to open another mailbox in OWA. Outlook clients will automatically have the mailbox open if the AUTOMOUNT option is enabled when giving FULL ACCESS PERMISSIONS inside...

Manage Shared Mailboxes in Exchange 2016 and 2019

Sharing is caring, and here are some instructions on how to manage shared mailboxes in Exchange 2016 and 2019. Users are allowed to open shared mailboxes inside of an...

How do I login to my web hosting control panel?

The primary entry point to your cPanel, Plesk Panel or HC Panel can be all accessed from your primary Client Panel. These are the steps to login to each...

Problems with mail delivery to hotmail.com

Earlier today June 3, 2020 there was a report of failed messages being delivered to hotmail.com or outlook.com. We’ve rectified the problem by relaying mail to other servers and...

Hosting Controller and SmarterMail DNS Settings

The following DNS settings are needed for our Hosting Controller Web and SmarteMail hosting. If we host your DNS, set the name servers to: ns3.hosting.ca ns4.hosting.ca If you have...

Plesk Windows POP/IMAP Setup

Setting up an IMAP account in our Plesk Windows hosting services, you’ll need to use a similar configuration, depending on the node you are on. Use the following settings...

Plesk Update

Will be updating our Plesk nodes to a newer version from 1AM PST to 5AM PST on February 23, 2020.