NO SPAM POLICY

1. Overview

Hosting.ca enforces a strict No Spam Policy for all email services including Hosted Exchange, Simple Email, and SmarterMail.

Account owners are responsible for all activity originating from their accounts.
Violations may result in immediate suspension without notice.

Hosting.ca may also suspend any hosting account or website that sends spam or relays malicious content.
For application-level security standards, refer to the WordPress Hosting Maintenance Policy.

2. Definition of Spam

“Spam” includes Unsolicited Commercial Email (UCE) and Unsolicited Bulk Email (UBE) — any message the recipient considers unsolicited or unwanted.

3. Reporting Spam

Forward complete spam messages (including headers) and a signed complaint to abuse@hosting.ca.
Anonymous submissions are not processed.

4. Prohibited Email Activities

• Sending spam or bulk unsolicited email.

• Collecting addresses from spam.

• Advertising sites via spam.

• Mail bombing, harassment, or malicious attachments.

• Using mailing lists without opt-in consent.

5. Mailing List Requirements

Option A – Listserve (Self-Subscribe)

Clear subscribe notice, simple unsubscribe, valid offline contact, remove bounced or opt-out addresses. No purchased lists.

Option B – General Mailing Lists

Provide opt-in notice, use double opt-in, include unsubscribe link in every message, keep records, no rented lists.

6. Complaint Processing and Enforcement

• First Event: Warning.

• Second Event: Final warning.

• Third Event: Permanent suspension of email capabilities.

Immediate suspension if Hosting.ca servers are blacklisted.
Cleanup and RBL delisting billed at $150 CAD/hour, standard RBL fee $300.

7. Customer Security Responsibilities

Customers must maintain strong passwords and clean local devices.
Weak credentials or infected systems can lead to unauthorized spam.

Hosting.ca is not responsible for:

• Phishing emails received by customers,

• Links clicked or malware installed by users,

• Local spam filters or security software choices.

If an account is compromised, containment and cleanup work are billable at standard rates.

8. Governing Law

This Policy is governed by the laws of the Province of British Columbia, Canada, as referenced in the Terms and Conditions.

9. Related Policies

• Terms and Conditions

• Service Level Agreement

• Billing Policy

• WordPress Hosting Policy