Owners of Hosting.ca hosted accounts are responsible for the complaints and consequences arising from your hosted account. Upon discovery or notification of these service abuses, Hosting.ca will investigate and, without prior notice to you, may disable any account in order to protect the security, integrity, and usability of the hosting services and the Hosting.ca servers and shared network.
Payments
All charges are shown in Canadian Dollars. Payments are to be made in Canadian dollars. Hosting.ca accepts the following types of payment: – Direct Deposit by Interac; – Credit card (VISA, MasterCard, American Express); or – Bank wire transfer (from Canadian Bank accounts); and PayPal.
All payments are due on the sign-up date of every month. If you provide your credit card information, you authorize Hosting.ca to automatically charge your credit card for charges that apply to your account. Hosting.ca will then automatically charge your credit card on the account’s monthly billing date. You are responsible for directly updating, or notifying Hosting.ca, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within five (5) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney fees, court costs, and collection agency fees. After sixty (60) days without payment, we will remove any hosted services from our servers. Any type of restoration option may be available however this will incur fees at an hourly rate of $150/hour.
Billing Cycles (Terms)
Hosting.ca offers the following Billing Cycles (terms) for hosting charges: Monthly, 3 Months, Semi Annually (6 months), Yearly (12 months) and Bi-Yearly (24 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges.
You may elect to change your Billing Cycle at any time.
All additional features added to an account are charged monthly. Additional items such as setup fees or domain name registrations are non-refundable. Yearly subscriptions are non-refundable.
You are responsible for your anniversary date.
Account Renewals
In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below. Domain names will auto-renew 30 days before the expiration date. It is your responsibility to enable or disable the auto-renew option in our control panel. Hosting.ca will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Hosting.ca as soon as possible.
Statements
Hosting.ca does not mail paper invoices or statements. All information will be downloadable through the client control panels. Statements can be requested by emailing billing@hosting.ca. It will be your responsibility to download all of your invoices. Hosting.ca will only keep up to 1 year of the previous calendar year for you.
Fees
Returned (NSF) Checks
Hosting.ca charges a $40.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or wire transfer.
Credit Card Chargebacks
A $40.00 chargeback fee will be assessed for each credit card chargeback received by Hosting.ca.
Bank Wire Payments
Hosting.ca does NOT charge fees for accepting payment via bank wire. You must notify us when a payment is being sent by email to billing@hosting.ca.
Reactivation
Customers that wish to reactivate a closed account will be assessed a $50.00 reactivation fee.
Hosting Plan Changes
Customers electing to change to a lower-priced hosting plan on the same platform will not be charged a downgrade fee. There is no upgrade fee for upgrading to a higher-priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.
Account Splits and Mergers
Hosting.ca allows customers to merge hosting plans contained in two or more accounts into one account. Please direct all requests for these services to billing@hosting.ca. This will involve manual intervention so downtime may occur when switching servers.
Fees and Expenses
In consideration for issues that are beyond the Technical Support scope, Customer shall pay Hosting.ca for time spent by Hosting.ca and its employees, agents, or contractors in performing the Services at the following hourly rate: $150.00 during business hours. The after hours rate are $250/hour. In the event that this work is done under a Annual, Per Incident or Partner Support Contract those rates/ terms shall apply. Customer shall reimburse Hosting.ca for all expenses actually incurred by Hosting.ca in the course of performing the Services.
Cancellations
Cancellation requests must be received by Hosting.ca a minimum of five (5) days prior to the end of your Billing Cycle. In order to cancel your web hosting service, you must create a support ticket in your client panel. Email cancellations will not be accepted due to possible delivery issues. The cancellation request must include the credit card holder’s last 4 digits of their credit card and expiry date. This is for authenticity and security purposes. Cancellation requests by phone or emails to other departments will not be processed. Hosting.ca is unable to cancel your account effective for a future date. If cancellation is requested after the billing period, a $25 fee will apply for refunds (plus applicable credit card transaction fees). Without any confirmation received from us, do not consider your account canceled.
To avoid interruptions in service, accounts are billed on a recurring, subscription basis. Accounts will automatically renew unless explicitly canceled prior to the renewal date (this includes domain renewals and paid SSL certificates). Hosting.ca will confirm the cancellation request when it is processed. Confirmations must be received from us by email and not by a phone call.
Hosting.ca does not monitor, and will not automatically cancel, plans for problems related to domain name transfers out, non-usage, your ISP, or any other secondary issues not directly related to Hosting.ca services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account.
Hosting.ca does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, your ISP, or any other secondary issues not directly related to Hosting.ca services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Hosting.ca reserves the right to cancel any account, at any time, without notice, for any reason Hosting.ca considers appropriate.
30 Day Money Back Guarantee
Each of Hosting.ca shared web hosting plans carries a 30-day unconditional money-back guarantee for the shared web hosting plans only. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: hosted mail exchange plans, additional items and setup fees; domain name registration; dedicated servers; SSL certificates, merchant accounts, items and services ordered through the reseller program; domain parking plus; and overage fees. The 30 day money back guarantee does not include any Exchange Mail Hosting plans.
Refund Policy
There are no refunds for domain name registrations or any third-party purchased services (for example SSL certificates, website builders – Weebly/Wix, or security services). Refunds are only available for certain services and in special cases. Please inquire if there are any questions. If a refund is authorized, they will be provided in the same payment method as the original payment (minus applicable credit card processing fees).
Credit Card Disputes/Chargebacks
Hosting.ca has a zero-tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension, and account termination at Hosting.ca’s discretion. A charge of $40.00 per chargeback will be assessed to all accounts that receive a chargeback.
Miscellaneous
Hosting.ca policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.