What options do I have when calls are forwarded to me?

Since you have the choice of having the call announced or screened, if a call is transferred to you, and you do not press a key to answer the call, the caller will be forwarded to a second number or is able to leave a message on your mailbox’s voicemail. This functionality is called PBX call forwarding. You are able to send calls to any phone number you wish.

Every extension can attempt to reach someone on up to six different phone numbers in the order of your preference. Callers will hear music-on-hold or your own customized on-hold commercial while the system is trying to locate someone. You can even program the days and hours that each number is tried.