Support: Support

Adding Two Factor Authentication

All customers can protect their client panel logins by adding two factor authentication. This is a more secure way to protect your hosting account. This can be enabled in...

Open Another Mailbox in OWA

Find out how to open another mailbox in OWA. Outlook clients will automatically have the mailbox open if the AUTOMOUNT option is enabled when giving FULL ACCESS PERMISSIONS inside...

Manage Shared Mailboxes in Exchange 2016 and 2019

Sharing is caring, and here are some instructions on how to manage shared mailboxes in Exchange 2016 and 2019. Users are allowed to open shared mailboxes inside of an...

How do I login to my web hosting control panel?

The primary entry point to your cPanel, Plesk Panel or HC Panel can be all accessed from your primary Client Panel. These are the steps to login to each...

Problems with mail delivery to hotmail.com

Earlier today June 3, 2020 there was a report of failed messages being delivered to hotmail.com or outlook.com. We’ve rectified the problem by relaying mail to other servers and...

Hosting Controller and SmarterMail DNS Settings

The following DNS settings are needed for our Hosting Controller Web and SmarteMail hosting. If we host your DNS, set the name servers to: ns3.hosting.ca ns4.hosting.ca If you have...

Plesk Windows POP/IMAP Setup

Setting up an IMAP account in our Plesk Windows hosting services, you’ll need to use a similar configuration, depending on the node you are on. Use the following settings...

Plesk Update

Will be updating our Plesk nodes to a newer version from 1AM PST to 5AM PST on February 23, 2020.

Setup Mail on the iPhone

We’ve added this document to show how to setup mail on the iPhone. Simply follow the screenshots. These instructions were made from an Apple IOS 13.3.1 device. This will...

Free SSL in Plesk Panel

We can use the free Let’s Encrypt icon inside of the Plesk Panel to add SSL to your website for free. Login to your Plesk Panel. And select the...